1. Refund Policy
1.1 Eligibility for Refunds
We want you to be completely satisfied with your purchase from Avalons Gallery. If you are not satisfied, you may be eligible for a refund under the following conditions:
1.2 Refund Timeframe
You must request a refund within 7 days of receiving your order.
1.3 Non-Refundable Items
Please note that the following items are non-refundable:
- Downloadable or digital products.
- Custom-made or personalized items.
- Gift cards.
1.4 Refund Process
To request a refund, please contact our customer support team. We will guide you through the refund process, which may include providing order details and the reason for your refund request.
2. Returns Policy
2.1 Eligibility for Returns
If you receive a product that is damaged, defective, or not as described, you may be eligible for a return under the following conditions:
2.2 Return Timeframe
You must request a return within 7 days of receiving your order.
2.3 Return Process
To request a return, please contact our customer support team. We will provide you with return instructions, which may include returning the item in its original packaging.
2.4 Restocking Fee
In some cases, a restocking fee may apply to returns. The fee, if applicable, will be deducted from the refund amount.
3. Refund and Return Exclusions
Please be aware that certain conditions or situations may result in your refund or return request being denied. These conditions may include, but are not limited to, the following:
- The product shows signs of use or damage not caused by our company.
- The return request is made outside the specified timeframe.
- The item is not in its original packaging.
4. Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please contact us at [email protected] or any of the phone numbers on our contact page.
5. Policy Updates
This Refund and Returns Policy is subject to change, and any updates will be posted on our website. Please review this policy periodically.